Returns and Complaints
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires after 14 days from the day on which you acquired possession of the goods or on which a third party other than the carrier and indicated by you acquired possession of the goods.
To exercise your right of withdrawal, you must inform us, i.e. Spa Related Lina Huang with its registered office in Warsaw, at Adama Branickiego 10/46 st., 02-972 Warsaw, NIP: 7011205896, REGON: 528670370, e-mail address: office@sparelated.com, of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or e-mail).
You may use the model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of goods without undue delay, and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Please send us the order back without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Return address:
- Spa Related Lina Huang
- St. Sarmacka 20a m.72, 02-972 Warsaw
When receiving the shipment, please check its condition with the courier or postman, and in case of obvious damage, please draw up a protocol or refuse to accept the shipment. In case of damage that is detected after opening the shipment, please contact us. Contact email, contact form and telephone can be found on the page: https://sparelated.com/en/contact/